/RETURNS AND SHIPPING
RETURNS AND SHIPPING 2017-01-03T22:23:11+00:00

Shipping

All Canadian & US orders of $100 or more will SHIP FREE via Canada Post

All packages include tracking.

 

Shipping within Canada:

All orders are shipped via Canada Post

BC residents: $8 flat rate on all orders $99 & under.

Canada: $10 flat rate on all orders $99 & under.

Your package includes tracking and insurance for your order.

 

Shipping to the United States:

All orders are shipped via Canada Post

US residents: $16 flat rate shipping on all orders $99 & under.

Your package includes tracking and insurance for your order.

Ordering and Processing Times

All items are handmade to order. Please allow 3-6 business days for your order to ship unless otherwise specified on the individual product page description.

Returns

I want you to be happy with your purchase and fully satisfied. Please contact me within 7 days of your package arriving if you need to return any unused item(s). Shipping costs will not be refunded.  Once we receive your returned items(s) we will notify you and refund your payment to your original payment method.  Please contact me first before returning any items, any items returned without consent will be refused.  All returned items must be in original packaging with tags attached.

Items that are non-returnable

All SALE items

Earrings and hair accessories  (Due to hygienic reasons)

Exchanges

To be eligible for an exchange, your jewelry must be unused and in the same condition that you received it.  Item(s) for exchange must be in original packaging and undamaged.  Shipping cost are not included with exchanged items.  Once we receive your exchange item your new purchase will be sent right away via Canada post.  Shipping charges are to be incurred by the customer for all exchanged items.

Love from our buyers!

My Mountain Necklace was perfect, I am getting so many compliments when I wear it.  Thank you so much

Janice Scott , Victoria, BC

My new mussel shell earrings are so lovely, I am very happy and know I will be wearing them for years.

Michelle Dickson, Vancouver, BC

I purchased the Maple Seed Necklace as a gift for a good friend. It is beautiful and looks very well crafted. It was shipped quickly. I’m very pleased all around! I will shop here again.

Sarah Chong, Vancouver, BC